If you/recipient are not 100% satisfied with the contents of the package, you can write to the creator at firstname.lastname@example.org within 14 days* from the date the package was delivered.
the creator will email you a return form and a pre-paid return label. The easiest way to return is via DHL*. If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx*. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our location. MTH is not responsible for packages sent with a return label not provided by MTH. MTH does not accept C.O.D. deliveries.
Once the package arrives at the MTH warehouse, you will receive an email confirmation. Upon examining the contents, MTH will issue you a store credit for the order value after deducting shipping costs. If the crate has been opened, there will be a restocking fee of 15%* of order value deducted. Please allow up to 24 to 48 hours for the store credit to be reflected in your account.